Shipping policy

SHIPPING POLICY

Last Updated: September 8, 2026

At Oaklentra, we aim to provide clear and reliable shipping information for our wall panels and home improvement products.

ORDER PROCESSING

Orders are processed after payment has been successfully received and verified.

Processing times may vary depending on product availability, order volume, and the items purchased. Any applicable processing estimate will be displayed on the product page or during checkout.

Orders placed on weekends or public holidays may begin processing on the next business day.

SHIPPING DESTINATIONS

We ship to the destinations available at checkout. Shipping availability may vary by product and delivery address.

SHIPPING COSTS

Shipping costs, where applicable, are calculated and displayed at checkout before you complete your purchase.

Any free-shipping promotion will be clearly indicated on the website or during checkout.

DELIVERY ESTIMATES

Estimated delivery times are displayed on the product page or at checkout, where available.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather conditions, customs processing, public holidays, or other circumstances outside our reasonable control.

ORDER TRACKING

When tracking information is available, it will be provided by email or through your order confirmation or tracking page.

Tracking information may take some time to update after the carrier receives the shipment.

INCORRECT ADDRESSES

Customers are responsible for providing accurate and complete shipping information.

If you notice an error in your delivery address, contact us as soon as possible at support@oaklentra.com. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or dispatched.

DAMAGED OR MISSING ITEMS

If your order arrives damaged, defective, or with missing items, please contact us as soon as possible at support@oaklentra.com.

Include your order number and clear photographs of the product and packaging so we can review the issue and provide an appropriate resolution.

LOST OR DELAYED SHIPMENTS

If your shipment is significantly delayed or appears to be lost, please contact us. We will review the tracking information and assist you in investigating the issue with the carrier.