Refund policy

RETURN & REFUND POLICY

Last Updated: September 8, 2026

At Oaklentra, customer satisfaction is important to us. We want you to feel confident when purchasing our wall panels and home improvement products.

RETURNS

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unused, uninstalled, and in the same condition in which you received it. The product must also be returned in its original packaging, with all included accessories, components, and materials.

To request a return, please contact us at support@oaklentra.com before sending any product back.

Please include your order number and the reason for your return.

Do not send a return without contacting us first. Returns sent without prior authorization may not be accepted.

RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at support@oaklentra.com and include your order number and clear photographs of the product and packaging.

If we confirm that the item was damaged, defective, or incorrect, we will provide an appropriate resolution at no additional cost to you.

NON-RETURNABLE ITEMS

We cannot accept returns for:

Wall panels or accessories showing signs of use or installation
Products that have been cut, drilled, painted, stained, altered, or modified after delivery
Products damaged after delivery due to improper handling, storage, or installation
Products missing original packaging, accessories, components, or included items
Personalized or custom-made products, where applicable
Gift cards, where applicable
Final-sale items clearly identified as final sale before purchase

These exclusions do not limit any rights that cannot be excluded under applicable consumer protection laws.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your bank or credit card provider additional processing time before the refund appears in your account.

Original shipping charges, if any, are non-refundable unless the return results from our error, the product arrived damaged or defective, or applicable law requires otherwise.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at support@oaklentra.com.

We will make every reasonable effort to cancel your order before processing or shipment. Once an order has entered fulfillment or has shipped, it may need to be handled as a return.